Donation Policy
Guidelines for receiving, recording, using and reporting on donations made to ONG É Por Amor, ensuring integrity, responsibility and transparency in every form of support.
To donate is to trust. To receive a donation is to assume responsibility.
ONG É Por Amor understands every donation as an act of public trust. For this reason, every financial resource, material item, food donation, service or partnership received must be handled with clear criteria, recordkeeping, traceability and a social purpose compatible with the organization’s mission: to fight hunger and poverty while promoting dignity for people in vulnerable situations.
An organized reading of the institutional policy.
Use the index to quickly access the main criteria on receiving, using, recording, transparency and responsibilities related to donations.
Purpose of the policy
A document to guide the organization’s relationship with donors, partners and supporters.
This Donation Policy establishes criteria for receiving, using, recording, communicating and reporting on donations made to ONG É Por Amor.
Its purpose is to ensure that every contribution received is aligned with the organization’s institutional principles, used responsibly and made trackable with transparency for donors, partners, oversight bodies and society.
This policy applies to financial donations, food donations, clothing, products, equipment, services, technical hours, fundraising campaigns, sponsorships, corporate partnerships and other forms of institutional support.
Principles that guide donations
ONG É Por Amor receives donations based on principles that protect its independence, institutional credibility and responsibility toward the people it serves.
Transparency
Donations must be recorded, allocated and communicated clearly, allowing responsible monitoring of how they are used.
Integrity
The organization does not accept donations that compromise its autonomy, reputation or ethical commitments.
Social purpose
Every contribution must strengthen ONG É Por Amor’s mission to fight hunger, poverty and social vulnerability.
Responsibility
Resources received must be used with care, control and consistency with the real needs of the operation.
Traceability
Whenever possible, donations must have records that identify their origin, nature, allocation and use.
Dignity
No donation should expose, embarrass or exploit the image of the people served by the organization.
Forms of donation received
The organization may receive different forms of support, provided they are compatible with its mission and operational capacity.
- 01 Financial donations: contributions made by individuals or legal entities through PIX, card, bank transfer, boleto, donation platforms or other official channels made available by ONG É Por Amor.
- 02 Food donations: food suitable for consumption, respecting criteria for safety, storage, expiration date, transport and suitability for the social operation.
- 03 Clothing, footwear and other item donations: products in appropriate condition for use, which may be directed to social actions, emergency support or Brechó É Por Amor, according to the organization’s assessment.
- 04 Service donations: technical, professional, operational, legal, accounting, communication, transport, maintenance, technology or other support relevant to institutional strengthening.
- 05 Corporate donations and ESG partnerships: structured support from companies, respecting criteria of transparency, integrity, social responsibility and institutional alignment.
- 06 Fundraising campaigns: one-time or ongoing initiatives carried out by ONG É Por Amor itself or by authorized supporters, with a previously defined purpose.
Acceptance criteria
Not every contribution can be automatically accepted. Acceptance depends on ethical, operational and institutional review.
ONG É Por Amor may accept donations when they are compatible with its mission, receiving capacity, possibility of proper use, safety for beneficiaries and staff, and absence of conflict with its institutional principles.
Financial donations
Should preferably be made through official channels, allowing recordkeeping, financial reconciliation and proper accounting classification.
Material donations
Must be in appropriate condition for use, storage, hygiene and safety, and may be refused if they represent risk or unsuitability.
Food donations
Must respect criteria regarding expiration date, storage, transport, appearance, integrity and food safety.
Corporate donations
May be assessed considering reputation, purpose, origin of funds and compatibility with the organization’s values.
Grounds for refusing donations
Refusing a donation may be necessary to protect the organization, its beneficiaries and its mission.
ONG É Por Amor may refuse, return or refrain from using donations that present ethical, legal, operational, sanitary, reputational or institutional risks.
- 01 Donations whose origin is incompatible with the law, ethics or the organization’s institutional values.
- 02 Donations conditioned on improper favoritism, personal advantage, influence over internal decisions or inappropriate exposure of beneficiaries.
- 03 Expired food, food unsuitable for consumption, food with damaged packaging or without sanitary safety.
- 04 Clothing, furniture, equipment or objects in a condition incompatible with dignified, safe or responsible use.
- 05 Donations that create costs, obligations or risks disproportionate to ONG É Por Amor’s operational capacity.
- 06 Donations associated with campaigns, brands, individuals or organizations that may compromise the NGO’s reputation, independence or institutional credibility.
Allocation and use of resources
Donations received must strengthen the organization’s social work and institutional sustainability.
Financial donations may be used to cover program activities, maintenance of the Solidarity Kitchen, food purchases, support materials, logistics, transport, emergency support, street outreach, necessary administrative expenses, operational structure, institutional communication, accountability and other essential costs for the functioning of ONG É Por Amor.
Donations with a specific purpose will be applied, whenever possible, according to the allocation communicated to the donor or campaign. When there is operational impossibility, surplus, a change in need or closure of the original purpose, the organization may redirect the resource to another social action compatible with its mission, preserving good faith, transparency and public interest.
Donations without a specific allocation will be applied according to ONG É Por Amor’s institutional assessment, prioritizing urgent needs, continuity of actions, operational safety and the greatest possible social impact.
Records, controls and accountability
Transparency is not treated as a communication piece, but as a permanent governance practice.
Financial donations must be recorded in internal controls, bank statements, management systems or accounting documents compatible with the nature of the revenue.
Revenue must be classified according to the organization’s chart of accounts, distinguishing donations from individuals, legal entities, campaigns, platforms and partnerships.
Whenever applicable, ONG É Por Amor may issue receipts, declarations, reports, acknowledgements or documents confirming receipt.
The organization may publish statements, financial reports, indicators, institutional documents and impact information through its official channels.
Donations must be subject to administrative, financial and accounting controls compatible with ONG É Por Amor’s stage of institutional development.
Donor privacy and use of image
The trust of those who donate also requires respect for privacy and responsible communication.
ONG É Por Amor may use donor data for purposes of recordkeeping, acknowledgement, accountability, institutional relationship management and compliance with legal obligations, observing confidentiality criteria and protection of personal information.
Public disclosure of names, brands, images, testimonials or logos of donors, companies and partners will depend on authorization, institutional agreement or previously consented practice.
The organization must not use images of beneficiaries in a sensationalist, embarrassing or exploitative way. All communication related to donations must preserve the dignity of the people served.
Campaigns, crowdfunding and external fundraising
Campaigns carried out in the NGO’s name must preserve the integrity of communication and the proper allocation of resources.
Fundraising campaigns carried out by third parties in the name of ONG É Por Amor must have the organization’s authorization, a clear purpose, communication compatible with institutional values and, when necessary, guidance on the use of name, image, brand and official bank details.
The organization recommends that donations be made through ONG É Por Amor’s official channels, reducing risks of fraud, allocation error, lack of recordkeeping or misuse of the institutional image.
ONG É Por Amor may request adjustments, suspension or removal of external campaigns that use its name without authorization, present incorrect information or conflict with its principles of transparency, dignity and responsibility.
Cancellation, refund or redirection
Exceptional situations must be reviewed responsibly and with appropriate records.
Requests for cancellation or refund of financial donations may be reviewed case by case, considering the payment method used, platform deadlines, any fees, donor identification and the operational possibility of reversal.
ONG É Por Amor may return donations when it identifies an error, duplication, legal incompatibility, ethical conflict, suspected fraud or risk to its institutional integrity.
When refund is not possible or when the original purpose no longer exists, the organization may redirect the resource to a social action compatible with its mission, observing good faith, transparency and institutional responsibility.
Internal responsibilities
Donation management involves operational, financial, accounting and institutional care.
- 01 The leadership of ONG É Por Amor must ensure that donations received are aligned with the organization’s mission and institutional policies.
- 02 The team responsible for financial management must record, classify and monitor donation revenue with accuracy and traceability.
- 03 Volunteers and staff must forward donation offers to the responsible channels, avoiding commitments made without institutional validation.
- 04 Institutional communication must disclose campaigns, results and acknowledgements with sobriety, transparency and respect for the dignity of the people served.
- 05 Accounting must receive the necessary information for proper bookkeeping, document organization and accountability.
Final provisions
This policy should be understood as part of the organization’s governance and transparency structure.
This Donation Policy may be reviewed periodically to reflect ONG É Por Amor’s institutional maturity, legal changes, evolution of internal controls, new forms of fundraising and improvement of transparency practices.
Omitted cases, questions or exceptional situations must be assessed by the organization’s leadership, always based on the institutional mission, applicable law, principles of integrity and commitment to the dignity of the people served.
By making a donation to ONG É Por Amor, the donor acknowledges that their contribution will be managed in accordance with this policy and with the organization’s social and operational needs.
Transparency strengthens the trust of those who donate and the responsibility of those who receive.
Also learn about the institutional documents, reports and statements that support ONG É Por Amor’s work in fighting hunger and poverty.